Turnaround: Our typical turnaround time for an order is 2 weeks. However, we always try to work with our customers knowing you often have expedited time lines. This is not a problem with us. We will make it work and deliver to your schedule. Where rush charges are deemed fair we do NOT make it punitive, and, in fact, are very reasonable ranging from about 10%-20% at most.
Shipping Carriers: We utilize the 2 major shipping carriers mostly. UPS and FedEx.
When there is a pressing cost issue and plenty of time to produce and ship we will also ship with USPS according to our customers' wishes.
UPS Ground times: The following map shows ground shipping times from zip code 53092 (Mequon, WI):
Returns: We have been in business since 2003 and we make a very good product and always make an extra effort to ensure our customers are 100% completely satisfied with what they ordered. We will always go out of our way to make your event a success, even if that means reproducing an order because you didn't like something or even if the shipping carrier messed up. Because of our extra effort to make all customers thrilled with us, we've rarely taken a return.