Frequently Asked Questions

 
SO WHAT DO YOU GUYS MAKE?
Here are some of the products we make:

    Plastic Auction Paddles
    Oversize Spotter Paddles
    Promotional Paddles
    Labels/Decals/Stickers
        Sponsorship Labels (with removable adhesive usually)
          For table #, Name, Donation details
            Variable data printing of guest names, table # etc. (provide excel file)
          Numbered Paper Bidder cards - 7 styles to choose from
          Numbered Paper Bidder cards with tear-off stubs
          “Soft" signage
          "Hard" signage
          Heat-bent table tents
          Table number stanchions (theme matching)
          Retractable banners
          Vinyl and Fabric Banners
          Super Large cut out printed letters, numbers, and shapes
          Picture frame props
          Oversized checks
          Door Tags
          ID Membership Cards,
          POP displays and signage
          Custom shaped magnets/Vehicle Magnets
          Custom Lifesize cutout standees
          Ornamental door letters
          Real-Estate site-signs
          Custom shaped chalk boards
          Custom Lawn Nativity Sets
          Plastic key fobs (attach to keys/valet during event, eg. red hearts for AHA)
          Directional Signage (Easel + Handheld)
          UV-Flatbed Digital Printing (Large Format flatbed Inca Spyder, 5x10')
          Custom cutting services (Zund G3-1600XL, 5x10')
OUR MATERIALStop
How do you make your paddles?

Well, the way we produce our paddles depends on a number of things. And the way in which we produce our paddles has even changed quite a bit since we began in 2003. We can give you a bit of history on that below when we get some time (some other time).

But, currently, the simple answer for 'most' of our paddles is:

  1. We digitally print to full sheets of plastic using a very large flatbed inkjet printer. Sheets of plastic are 4'x 8' and 5'x 8' in size. Onc of the printers we currently use is an Inca Spyder 320 UV Flatbed printer. It is a HUGE piece of equipment and weighs about 5,000 lbs. It can print substrates that are up to 5'x 10' in size. I think NEW it was about a $350,000 piece of equipment. Yikes!

  2. Once we have printed the numbers, graphics, photos, images or whatever is called for, we take the sheet of printed plastic over to our flatbed digital cutter. It is on this piece of equipment that we then cut out the paddles into the particular-shaped paddles. Again, this is a very large piece of equipment that cuts out shapes from a single piece of material (and not just plastics) up to 5' x 10' in size. Our current machine is a swiss-made Zund G3-XL1600 flatbed cutter; the best built finishing machine out there. The machine has multiple tool heads used to knife-cut and router-cut our paddle shapes.

If you'd like to learn more about the Zund cutter go here: http://www.zund.com

Now, beyond the various 'sheet' plastics we use, we also have a line of very rigid, sturdy, 'permanent' paddles that are actually manufactured by way of injection molding. The are formed, just like many other plastic objects we use in everyday life. Pellets of plastic resin (HIPS or high-impact polystyrene) are melted and injected into a pre-made steel mold. We currently have 3 paddle shapes that we mold, in White and in various colors too.

What are the paddles made of?

We make our paddles from several different reusable plastics. BTW, 3mm (millimeters)= about 1/8"

These are our usual materials:

  • 2mm Cartonplast (brand)--- Polypropylene, knife cut: <-- This plastic material is designed and made by Better Bidders- its our own stuff!
  • 3.5mm Cartonplast (brand)--- Polypropylene, routed: <-- This plastic material is designed and made by Better Bidders- its our own stuff!
  • 3+4mm Sintra (brand) PVC--- Expanded PVC, routed
  • "Permanent" paddles--- HIPS [high impact polystyrene], injection molded

We have also made paddles out of polycarbonate and thicker 6mm (.25") Sintra PVC. We don't make paper fans on a stick.

Let us know if you have a need that involves other materials. We can print to and cut just about any flat material.


2mm Cartonplast, 3.5mm Cartonplast, 3mm Sintra (brand) PVC, 4mm Sintra (brand) PVC, Injection molded (High-Impact polystyrene) are all plastics we use to produce all of our rigid paddle and signage products. Better materials make for better products!
How long will your paddles last?

Well, it depends. (What other answer were you really expecting)

How long our paddles will last depends on several factors. Most of our customer use their paddles 1-3 times per year. Many only use them once a year. For ANY of our paddle materials, if treated properly, we expect years of use and re-use.

We designed the 2mm Cartonplast paddles to be the least-expensive "decent" paddle in the marketplace, and that remains truly reusable; not because it is plastic, but because of how we've designed the material to have flex. They don't just 'fold' and break like crappy 4mm Coroplast corrugated plastic does (Coroplast brand is the standard out there for yard signs and is used by some to fashion paddles, but they suck and are NOT truly reusable in our opinion).

Our 3.5mm Cartonplast paddlespaddles we consider to be our best value. Made of the same material as the 2mm version, the 3.5mm has about 2x the amount of plastic as the 2mm stuff. Which makes them VERY RIGID and incredibly difficult to break or fold, even using 2 hands! We have customers ordering fill-in numbers that purchased their 3.5mm Cartonplast set 10 years ago. We like to say that "you'll lose then before you break them". And given they don't cost all that much more than the 2mm version we make, we think this is our best solution if you want the best balance of lower cost but still very reusable. that the longevity of your paddles are most closely related to how much effort you put into getting them back. It is not unusual to lose ~10% of your paddles if you're not paying attention to recovering them right after the live auction.

What is this “Cartonplast”? What is so special about it?

Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

View the gift cards →

What paddle materials are reusable?

Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

View the gift cards →

What types of signage do you make?

Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

View the gift cards →

Can your products be recycled?

Yes. All of the plastics we use are recyclable. Additionally, we recycle all of our plastic scrap left over from fabrication.

What does “mm” mean when referring to paddle thickness?

"mm" is short for "millimeter". For whatever reason the plastics industry works often in millimeters. So our plastics are measured in millimeters (thick). BTW, 3mm = 1/8"

I just want the paper ‘fans’ (stick with paper tops); do you make these?

No.

Other than paper bid cards (which are disposable like the fans), we make only plastic reusable paddle products.

What are paper ‘bid cards’?

Paper bid cards are just that. Different paper stock printed with bidder numbers for use at various types of auctions. We have about 7 different formats and sizes of bid cards. Different color options for the paper stock as well. Typically the stock is #110 which is higher than most other printers who use #90. We have the ability to print to both sides of the cards on most of our cards, and we can also print in full color to white stock (although a bit more expensive). Custom layout of text and logos (and proofs) are free.

Can you make wooden paddles?

Yes. If you absolutely must have wooden paddles we can fabricate those as well. We have just found that there are many advantages to plastic vis-a-vis wooden paddles and there very few organizations that actually use wooden paddles. Higher fabrication and material cost is certainly one of the reasons why they're rarely used. Weight is another.

PRODUCTION CAPABILITIEStop
Can you print our logo to the paddles?

Yes.

We can print anything to our paddles. We digitally print direct to the plastic surface for the best look and longevity. We can easily provide a number of 'looks' of having your logo(s) on our paddles... and even before you might want to purchase. Just email us the graphics you are wanting to use and we'll send back some mockup .pdfs. When it comes to printing graphics we always want to get the best quality you have. "Vector" format is preferred (.ai, .eps, .pdf, .svg) but also higher-resolution .jpg, .gif, .png, .tiff (300 dpi is best). Web graphics usually don't work.

PMS matching isn't something we do, but our equipment is dialed-in so colors will be very close.

Does it cost more to print in colors than black/white?

No. Since we don't print in 'spot' colors like screenprinters do, and instead print digitally, whether it's all color or just black & white it's all the same to us.

What is your printing method?

We print using several large-format UV-curable flatbed inkjet printers. All printing is done directly to the plastics we use. We also make use of Roland wide-format printers that utilize eco-solvent inks for high-resolution printing of banners, removable decals, contour-cut graphics and most of our 'soft'-signage.

Can you make a shape you already have larger or smaller? And does it change the price?

Yes. and Yes.

We have the ability to create any shape you like, and not just for use as paddles. Price depends on size, material used, and printing needed. Technically we can cut and print any shape that is up to 5' x 10' in size as a single piece.

Can we use a different font for the numbers on our paddles?

Yes.

We use Helvetica Bold as our standard number font for our paddles. But you can have us use a different font if you like. The cost is $100 on the order, typically, for changing our layouts to accomodate the new font. If we don't have the font you can either provide it to us or we can charge you to purchase it at cost, quite often around $35 or so.

Do paddles have to have numbers on them? Can I just have graphics printed?

No. Your paddles do NOT have to have numbers on them.

You can purchase our paddles:

  • blank
  • with numbers on one or both sides
  • with graphics on one or both sides or
  • with only graphics printed on one or both sides
  • Can you print color photos to the paddles?

    Yes.

    We can print any digital image file to our paddles, and we can make use of the entire surface area of the paddle. If you would like a .pdf outline of one or more shapes for use in laying out what you might like to have us make, just contact us and ask. We'll be happy to send it to you to help in your designing process.

    How are your plastic paddles made?

    Well, the way we produce our paddles depends on a number of things. And the way in which we produce our paddles has even changed quite a bit since we began in 2003. We can give you a bit of history on that below when we get some time (some other time).

    But, currently, the simple answer for 'most' of our paddles is:

      1. We digitally print to full sheets of plastic using a very large flatbed inkjet printer. Sheets of plastic are 4'x 8' and 5'x 8' in size. Onc of the printers we currently use is an Inca Spyder 320 UV Flatbed printer. It is a HUGE piece of equipment and weighs about 5,000 lbs. It can print substrates that are up to 5'x 10' in size. I think NEW it was about a $350,000 piece of equipment. Yikes!

      2. Once we have printed the numbers, graphics, photos, images or whatever is called for, we take the sheet of printed plastic over to our flatbed digital cutter. It is on this piece of equipment that we then cut out the paddles into the particular-shaped paddles. Again, this is a very large piece of equipment that cuts out shapes from a single piece of material (and not just plastics) up to 5' x 10' in size. Our current machine is a swiss-made Zund G3-XL1600 flatbed cutter; the best built finishing machine out there. The machine has multiple tool heads used to knife-cut and router-cut our paddle shapes.

    If you'd like to learn more about the Zund cutter go here: http://www.zund.com

    Now, beyond the various 'sheet' plastics we use, we also have a line of very rigid, sturdy, 'permanent' paddles that are actually manufactured by way of injection molding. The are formed, just like many other plastic objects we use in everyday life. Pellets of plastic resin (HIPS or high-impact polystyrene) are melted and injected into a pre-made steel mold. We currently have 3 paddle shapes that we mold, in White and in various colors too.

    Do you manufacture everything you sell?

    Yes.

    What materials can you print to?

    Well, honestly, just about any material. As long as it is relatively flat. Even unconventional materials and surfaces you might never think of as being printable. Like how about a door?

    What materials can you cut and route?

    We use a Zund (brand) model 3XL-1600 digital flatbed cutter/router table. It has a 5' x 10' bed and can cut, drill, and route many materials into pieces of any size and shape.

    Some of the materials we can cut: All plastics, aluminum, wood, rubber, vinyls, foamboards, glass, paper, textiles, cardboards, magnetics, and more

    Can you make custom life-size standees and cutouts?

    Yes. They can be made of plastic or corrugated cardboard.

    What equipment do you use to produce your products?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Can you do PMS color matching? Does it cost more?

    Technically we do not do PMS matching. But because we have our equipment dialed-in our colors are VERY close.

    Can you do full-bleed printing? Does it cost more?

    Yes. We do full-bleed printing to our paddles. When printing full-bleed to our Cartonplast materials there is usually an extra charge to prepare the plastic sheets with an adhesion promoter that makes the ink adhere better. This is important when cutting our routing through the printed ink when cutting out the shape. For PVC materials we use there is no need for this so there is no extra charge.

    PRINTING OPTIONStop
    What can you print?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    What do most people buy?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    How should the paddles be numbered?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Can you print to both sides?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Can I get a sample sent to me before I buy?

    Yes, absolutely. We don't expect you to know about plastics but our customers find it very helpful to have actual samples of all of the plastics we use to make our paddles. There is no cost to you for us sending you samples. Please allow up to a week for us to send them out. If you would like to pay the shipping to get them faster we'd be happy to take your FedEx number. No UPS.

    Do paddles have to have numbers on them? Can I just have graphics printed?

    Yes.

    You can purchase our paddles:

  • blank
  • with numbers on one or both sides
  • with graphics on one or both sides or
  • with only graphics printed on one or both sides
  • Does it cost more if I want a different font for the numbers?

    Yes.

    We use Helvetica Bold as our standard number font for our paddles. But you can have us use a different font if you like. The cost is $100 on the order, typically, for changing our layouts to accomodate the new font. If we don't have the font you can either provide it to us or we can charge you to purchase it at cost, quite often around $35 or so.

    Does it cost more if I want a my numbers to be a different color than black?

    No. Not at all. You can have us make your numbers ANY color you want, and it doesn't cost any more. Give us a CMYK, HEX, RGB color code and we'll use it. Additionally, you can also specify the "stroke" of the number different than the "fill" of the number. We can easily control both so just let us know when you order!

    Can you do PMS color matching? Does it cost more?

    Technically we do not do PMS matching. But because we have our equipment dialed-in our colors are VERY close.

    Can you do full-bleed printing? Does it cost more?

    Yes. We do full-bleed printing to our paddles. When printing full-bleed to our Cartonplast materials there is usually an extra charge to prepare the plastic sheets with an adhesion promoter that makes the ink adhere better. This is important when cutting our routing through the printed ink when cutting out the shape. For PVC materials we use there is no need for this so there is no extra charge.

    PURCHASING ONLINE/OFFLINEtop
    What can I order directly from the shopping cart on your website?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    What do most people buy?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    We’re a non-profit, do you offer additional discounts for non-profits?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    What is your minimum order size?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    I know what I want; Why can’t I purchase custom-designed paddles immediately online?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Can I get a sample sent to me before I buy? How does that work?

    Yes, absolutely. We don't expect you to know about plastics but our customers find it very helpful to have actual samples of all of the plastics we use to make our paddles. There is no cost to you for us sending you samples. Please allow up to a week for us to send them out. If you would like to pay the shipping to get them faster we'd be happy to take your FedEx number. No UPS.

    Do paddles have to have numbers on them? Can I just have graphics printed?

    No. You do NOT have to have numbers printed to our paddles.

    You can purchase our paddles:

  • blank
  • with numbers on one or both sides
  • with graphics on one or both sides or
  • with only graphics printed on one or both sides
  • Can I just order blank paddles with nothing on them?

    Yes. You can purchase any quantity of blank paddles in any of our plastics.

    I want to pay by check or PO. Can we do that?

    Yes. Just arrange that with us during or prior to placing the order. Shopify doesn't make it easy to 'pay later' butg we're working on it.

    What methods of payment do you take?

    Visa, Mastercard, American Express, Discover, PayPal, Check

    When do I have to pay for my order?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    When do I have to pay for my order?

    If you aren't purchasing items available through the shopping cart on our website but are instead wanting to customize your order in some way (that will require further communication and options), then you could download our Credit card authorization form.

    Getting this back to us can help expedite your order and secure a place in our production que more quickly.
    Can you send me a formal estimate for what I think I need?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Do you extend credit terms?

    Typically no. If it is a very large job then we will consider possible terms.

    OUR PRICING STRUCTUREtop
    How do you price your paddles; how much are they?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Can you print our logo to the paddles? Does it cost more than just having numbers?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Can you print numbers or graphics to both sides? Does that cost more?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Does it cost more if I want a my numbers to be a different color than black?

    No. Not at all. You can have us make your numbers ANY color you want, and it doesn't cost any more. Give us a CMYK, HEX, RGB color code and we'll use it. Additionally, you can also specify the "stroke" of the number different than the "fill" of the number. We can easily control both so just let us know when you order!

    I read that you can replace missing paddle numbers. How much does it cost to replace missing paddles?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Do you donate your products to non-profits?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Will you give additional discounts in exchange for promotional consideration?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Do you charge sales tax? We are a non-profit. Do you need our IRS certificate?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Can you send me a formal estimate for what I think I need?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    NEW TO BUYING PADDLES?top
    I’ve never purchased paddles before, how many do I need for my event?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    How should the paddles be numbered?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Why do I need to have numbers?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Should I get numbers on both sides of the paddle?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    What is your minimum order size?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Does it matter if I start the number sequence at “1” or “101”?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    My auction software assigns goofy numbers- can you accommodate that?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    I need to have 4 digit numbers, can you do that? Does it cost more?

    Yes we can do 4-digit numbering. We can also combine alpha characters into them as well if need be. Whether it costs more will depends a bit on the shape and if we have previous layouts using more than 3 digits. It would be probably $25 on the order at most to accomodate 4 digits.

    Do I need one paddle per person or per couple?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Do paddles have to have numbers on them? Can I just have graphics printed? Or some text?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Can I just order blank paddles with nothing on them?

    Yes. You can purchase any quantity of blank paddles in any of our plastics.

    Do you ship internationally? What does it cost to ship?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    PRODUCTION TIMEtop
    How long does it take to produce an order?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    I need my order quickly; do you offer RUSH services?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Will it take less time to produce if I just get a basic shape?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Will it take less time to produce if I just get blank paddles?

    This will depend on our current workload. Typical turnaround is 2 weeks on most orders. I'm sure we can accomodate it if need be.

    Can I make changes to my order if you haven’t begun production?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    I just need paper bid cards, how long do those take to make?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Do you ship internationally?

    Yes. We can ship anywhere FedEx goes. For our international customers we also give them OUR COST on shipping. This is typically about 1/2 the retail rate as found on their website.

    We want to be as competitive as possible around the world! If you need to know what the shipping might be shipping to you just contact us and ask.

    PADDLE REPLACEMENTStop
    I have paddles that have gone missing. Can you replace them?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    I only need like 10 paddles to be replaced, what is your minimum order size?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Can we replace paddles that we didn’t purchase from you?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    How long should my paddles last?

    Well, it depends. (What other answer were you really expecting)

    How long our paddles will last depends on several factors. Most of our customer use their paddles 1-3 times per year. Many only use them once a year. For ANY of our paddle materials, if treated properly, we expect years of use and re-use.

    We designed the 2mm Cartonplast paddles to be the least-expensive "decent" paddle in the marketplace, and that remains truly reusable; not because it is plastic, but because of how we've designed the material to have flex. They don't just 'fold' and break like crappy 4mm Coroplast corrugated plastic does (Coroplast brand is the standard out there for yard signs and is used by some to fashion paddles, but they suck and are NOT truly reusable in our opinion).

    Our 3.5mm Cartonplast paddlespaddles we consider to be our best value. Made of the same material as the 2mm version, the 3.5mm has about 2x the amount of plastic as the 2mm stuff. Which makes them VERY RIGID and incredibly difficult to break or fold, even using 2 hands! We have customers ordering fill-in numbers that purchased their 3.5mm Cartonplast set 10 years ago. We like to say that "you'll lose then before you break them". And given they don't cost all that much more than the 2mm version we make, we think this is our best solution if you want the best balance of lower cost but still very reusable.

    How do I place an order for missing paddles?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    SHIPPINGtop
    How fast can you produce my order?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    How fast can you ship my order?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Do you have paddles already in inventory available for immediate shipping?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Where else can I find your products?

    We have a limited selection of FBA (Fulfilled by Amazon) paddle sets for purchase on Amazon.com.

    Will it take less time to produce if I just get a basic shape?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Who do you use for your shipping?

    We use FedEx for our shipping. Ocassionally we will use USPS for shipments to Hawaii or Puerto Rico.

    Can I use my own FedEx account to ship my order?

    Yes. We charge $10 for ground packages and $25 for Express shipments when using your FedEx account.

    Do you also ship via USPS? UPS?

    Only when the difference between shipping FedEx and USPS is a very large.

    Do you ship Internationally? What does it cost to ship?

    Yes. We can ship anywhere FedEx goes. For our international customers we also give them OUR COST on shipping. This is typically about 1/2 the retail rate as found on their website.

    We want to be as competitive as possible around the world! If you need to know what the shipping might be shipping to you just contact us and ask.

    Do you send out samples internationally?

    Yes, if you're willing to pick up 1/2 the cost of shipping we'll eat the other 1/2.

    CUSTOM SHAPEStop
    Do you only make paddles into shapes or can you make other products into different shapes?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    I don’t see the shape I’d like to have made on your website; can you make it?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Can you make us signs or something that ISN’T a paddle?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Could you design a shape, mock it up, and show me before I buy?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    I have an image that represents what I want. Can you make it into a paddle?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    How many shapes have you created or have available right now?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Do all of your paddle shapes have built-in handles?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Can you send me a formal estimate for what I think I need?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Can I get some samples of a shape I'm interested in sent to me before I buy? How does that work?

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    I NEED!top
    A paddle or reusable bid card that is SMALL

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    A paddle that is LARGE

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    Just cheap paper bid cards.

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    A RUSH order shipped like NOW. Can you do it?

    When needed, we can produce an order very quickly, moving it to the front of the production que.

    Depending on the time of day we might even be able to ship it the same day. If you need a RUSH order very quickly please email us (john at betterbidders dot com) and give us a shout via phone.

    Something I think you might be able to make for me.

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

    1 or more formal estimate(s) for what I think I need.

    Gift cards are available both online and at the mattt SHOP and can be used as full or partial payment.

    They can be personalised and emailed (so you can print them or forward them to the lucky recipient).

    Gift cards don't expire and will stay as a credit in the recipients account; the details are also kept on file so if misplaced they can be easily retrieved.

    Currently, gift cards are available in set amounts, but if you would like one for a specific amount or a particular product that is also possible (just contact me to add this to the website for you).

    View the gift cards →

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